Aira is building one of Europe’s most advanced factories for air-to-water heat pumps. To strengthen our product quality capability, we are establishing a dedicated Quality Investigation Team. When issues arise in customer installations, defective units will be returned to our Wrocław site, where this team will lead root-cause analysis, define corrective actions, and ensure robust improvements flow back into design, production, and service.

This role goes beyond factory walls. The Senior Quality Expert will also play a pivotal role in shaping Aira 1 Academy – training and certifying installers, building competence across markets, and embedding a consistent, world-class way of working.

As part of this, the position includes international travel to Aira’s markets – working hands-on with local service teams, leading installation reviews, conducting training, and sharing knowledge directly in the field. You will be the bridge between product excellence in Wrocław and flawless execution across Europe.

We are seeking one of the very few global experts capable of leading this mission. This is a unique opportunity to stand at the forefront of Europe’s clean-tech industrial revolution and shape the quality standards for an entire industry.

Key Responsibilities

• Lead hands-on investigation of returned outdoor (R290) and indoor units from market installations.
• Identify root causes of failures using structured diagnostic methods (5-Why, Ishikawa, FMEA, fault tree).
• Define and validate corrective and preventive actions, including repair methods, design improvements, and supplier collaboration.
• Establish and standardise processes, tools, and documentation for quality investigations.
• Build capability in the Quality Team by transferring expertise and coaching engineers and technicians.
• Collaborate with Design, Production, Service, and Supply Chain teams to ensure findings translate into lasting improvements.
• Report findings, risks, and required actions clearly to senior management.
• Travel to Aira markets to: support critical installations and complex service cases, deliver training sessions and certify installers, share knowledge and raise competence across the service organisation.

Requirements

• 10+ years’ proven experience in air-to-water heat pump development, service, or quality, with strong focus on outdoor units.
• Deep expertise in R290 refrigerant systems – thermodynamics, safety standards, charging, leak detection, and environmental compliance.
• Demonstrated success in product quality investigations, root cause analysis, and corrective action management.
• Hands-on technical ability to dismantle, fault trace, and validate fixes.
• Solid knowledge of international HVAC standards and regulations.
• Experience in cross-functional collaboration in fast-paced industrial environments.
• Fluent in English (written and spoken). Proficiency in Polish is mandatory. German and Italian are prioritised; other European languages are an advantage.

What we expect

• Mastery – recognised authority in heat pump service, quality, or outdoor unit design.
• Practical mindset – decisive, hands-on, and action-oriented.
• Builder – motivated to create new processes, standards, and ways of working.
• Teacher – committed to developing others, both in the factory and across Aira markets.
• Integrity – trusted to handle sensitive customer and product issues.
• Resilience – thrives under pressure in a rapidly growing organisation.

How to Apply

If you believe you are one of the very few global experts capable of leading this mission, we invite you to apply with:

1. CV – highlighting leadership, technical expertise in HVAC/heat pumps, and achievements in quality improvement.
2. Cover Letter – explaining why you are uniquely positioned for this challenge and how you would shape the Quality Investigation Team and Aira 1 Academy.
3. Evidence of Expertise – an additional element that proves you are the niche expert we seek:
• A case study of a complex quality issue you resolved.
• Publications, patents, or conference contributions.
• A senior leader’s reference confirming your role as a recognized expert.

Final Word

This role is not for many. It is for one. If you are that one, Aira is ready to talk.